RETURN AND REFUND POLICY

Last Updated: June 9, 2026

+(I AM) ROWMAN™ accepts eligible returns under the conditions outlined below. Returned items must be clean, unworn, unaltered, and complete.

1. POLICY OVERVIEW

Return Request Window

Return requests must be submitted within 14 days of delivery.

Refund Method

Approved returns will be refunded to the original payment method after the returned item has been received and inspected.

Required Condition

Worn, washed, damaged, altered, stained, or incomplete items will not be accepted.

1. RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Unused and unworn

• Unwashed and unaltered

• Free of stains, odors, pet hair, deodorant marks, and damage

• Returned with all original tags and labels attached

• Returned with its original packaging and accessories

A return request must be approved before the return process begins. Unauthorized returns may be refused or returned to the sender.

1. FINAL-SALE ITEMS

Final-sale items are not eligible for return, exchange, or refund unless ROWMAN confirms that the item is defective or incorrect.

Final-sale items may include:

• Items marked as final sale, archive, sample, limited release, or discounted

• Gift cards, digital products, and promotional items

• Customized or altered items

• Items that have been worn or washed

• Items missing their original tags, packaging, accessories, or other included materials

1. STARTING A RETURN

To request a return, email rx@iamrowman.com and provide:

• Your order number

• The purchaser’s email address

• The name of the item

• The reason for the return

• Clear photographs if the item arrived damaged, defective, or incorrect

If the return is approved, ROWMAN will provide return instructions.

Approved returns must be shipped within seven calendar days of approval. Returns shipped after this period may be denied.

1. REFUNDS

Approved returns will be refunded to the original payment method after ROWMAN receives and inspects the returned item.

Once processed, a refund may take 5–10 business days to appear, depending on your bank or payment provider.

The following charges are non-refundable unless the return results from a confirmed ROWMAN error:

• Original shipping fees

• Return shipping fees

• Package-protection charges

• Duties

• Taxes

• Customs charges

• Brokerage fees

• Other third-party costs

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Claims involving damaged, defective, or incorrect items must be submitted within 72 hours of delivery.

Your claim should include clear photographs of:

• The item

• The packaging

• The shipping label

• The original tags

• The damage, defect, or incorrect item received

If ROWMAN confirms the issue, we will provide a reasonable resolution. Depending on inventory and the nature of the issue, the resolution may include:

• Replacement

• Exchange

• Repair

• Refund

• Store credit

1. RETURN SHIPPING

Customers are responsible for return shipping unless the return results from a confirmed ROWMAN error.

Use a trackable shipping method when returning an item. ROWMAN is not responsible for returns that are lost, stolen, delayed, or damaged in transit.

1. EXCHANGES AND CANCELLATIONS

Exchanges are not guaranteed and depend on available inventory. If an exchange is unavailable, an approved return may be refunded instead.

Orders may not be canceled or edited after processing begins.

If ROWMAN cancels an order because of inventory, payment, fraud-review, or fulfillment issues, any collected payment will be refunded.

1. LEGAL RIGHTS

This Policy does not limit any non-waivable consumer rights that apply in your jurisdiction. If applicable law requires a different outcome, that legal requirement will control.

1. CONTACT

Entity: +(I AM) ROWMAN™
Email: rx@iamrowman.com
Expected Response Time: 1–3 business days